Business process managers have multiple roles to play in an organisation. Starting from CRM to CSR; inventory management to delivery scheduling; purchasing to order processing and finally invoicing to revenue collection – process managers are responsible for everything. It requires a lot of decision making abilities and strategic moves.
A process manager has to work on an efficiency level. This ensures greater productivity and smoother workflow system in the workplace. If you are an aspiring BPM manager, you have to emphasise every process and sub-process associated with the product and service’s life cycle. This is a huge responsibility which requires knowledge, skills, training and a high-level of expertise.
An organisation becomes successful when it:
Has reduced waste hours
Can avoid non-repetitive jobs
Maintain smooth workflow throughout the units
Has transparent and focused business views
Focuses on an effective internal and external communication
Provides better and quicker customer service without any interruption
Has employees properly connected to their job points and convinced about their roles
Deploys technology to leverage flexibility
Establishes a common connection between business stakeholders and technical users
Has centralised control on each of the business operations
If you consider yourself a responsive BPM manager and want to improve overall performance in your organisation, the first step you should consider, is adopting Business Process Modelling techniques. This is imperative from the productivity’s point of view of any organisation.
In this article, we will learn more about how this Modelling helps a manager gain a desired level of organisational efficiency.
To start with, we will first understand what the Process Model is all about and what the Process Modelling signifies.
Every business runs on a particular business model specific to the service or product it delivers. Business models are a set of methods that a company adopts while doing business. It represents objectives of a business, its offerings, strategies, infrastructure, organisational hierarchies, trading terms, company policies and practices. A business model shows how a company manages its revenue generating processes and business life cycles.
Business Process Modelling is an activity that represents entire processes of an organisation. The objective is to analyse current processes and provide necessary guidelines for further improvements. By using modelling techniques, business analysts and process managers can improve efficiency and quality of work.
Why process modelling is an emergency
Managing business activities from the front is not an easy job. It includes hosts of other things to do, such as process redesigning, process implementation, regular monitoring, performance evaluation and post reviews actions if necessary. The whole process may continue for several months depending on the people involved in process management, the hierarchy maintained and the degree of changes to be done.
As projects develop, it undergoes several ups and downs. With new challenges appearing, business managers need to find out the simplest way to represent complex business functions. By using Business Process Diagram (BPD) both technical as well as non-technical users can have graphical representation of highly technical processes. This helps them understand the process structure in detail and their individual roles into it. Process modelling brings IT intervention in people-centric processes.
How does process modelling work?
Process modelling analyses current situation and intended situation. It develops notations to describe sequence of events. There are modelling tools specifically designed for this. Process modelling tools help business users to model their process activities, apply and execute those models and finally refine them based on requirements. Thus it brings transparency into business work flows, centralise corporate activities and execute all important metrics.
BPM software suite can manage all these process modelling tasks for an organisation. If you want to work on process modelling tools successfully and excel in process management field you should undergo BPM training sessions from experts.
Author Bio: Denis Butcher is a Business Process Management analyst and a writer who shares his knowledge on Business Process Modelling. He feels that with every organisation, small or large scale, should implement BPM in full fledge. If you want to discuss more about process improvement steps, visit Prime PMG (http://www.primepmg.com) in Brisbane, Australia.